Neolac, located at Dokter van Deen weg 150 8025 BM in Zwolle, is responsible for the processing of personal data as shown in this privacy statement. If you order something from Neolac, Neolac needs your data to ensure that we can deliver your order. Of course we think it is very important that the personal data you share with us is handled with care. In this privacy statement we explain how we do this. If you have any questions about this, do not hesitate to ask them. You can reach us at firstname.lastname@example.org
From whom does Neolac process personal data?
We process the personal data of our existing or potential customers. We receive the data directly from you when you visit our website and fill in certain information or when you contact our customer service. In some cases we receive your details from others. We may also receive data from other parties, but only if you have given these parties permission to provide certain information to us.
Which data does Neolac process?
Neolac processes your personal data by using our services and / or by providing this information to us. Below is an overview of the type of personal data that we process:
Data for processing your order
If you order something, we need certain information from you to be able to deliver your order and to keep you informed about your order. These data are also required for any returns. For this we collect your name, e-mail address, delivery address (es), payment details and your telephone number. The data is required to execute the agreement that you conclude with us. Under the law, we must keep the data related to your order for 7 years.
Data in your account
The following information is stored in your personal account: your name, (delivery address, place of residence) address (es), telephone number, e-mail address, date of birth (if you have specified it) and payment details. In your account we also store your order history including selected delivery options. If you have not logged in with us for 7 years, all your data will be deleted. In addition, it is always possible to request that your data be removed from our customer database.
Information about your contact with our customer service
Neolac can be reached by telephone between 9 am and 5 pm on working days. You can call us, e-mail and send a message via social media, such as Facebook and Instagram. Via e-mail and social media we can also be reached between 9 am and 5 pm. A telephone conversation can be recorded for training and analysis purposes in order to improve our service. We keep the telephone conversation for 1 month. Private messages via Instagram or Facebook are kept by us for a maximum of 6 months and shorter if you delete the message yourself.
Special data processed by Neolac
Our website does not intend to collect data about website visitors who are younger than 16 years. Unless they have permission from parents or guardians. However, we cannot check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us via email@example.com and we will delete this information.
Why does Neolac process this data?
Kabrita processes your personal data for the following purposes:
- Sending our newsletter
- To be able to e-mail you if this is necessary to inform you about your order.
- Market research
- Kabrita analyzes your behavior on the website in order to improve the website and to tailor the range of products and services to your preferences.
Kabrita does not make decisions based on automated processing on matters that can have (significant) consequences for people.
Sharing personal data by Neolac with third parties
We will not sell your information to third parties and will only provide this information if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data in our assignment, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. We remain responsible for these processing operations.
Google Tag Manager
With Google Tag Manager, Neolac can add and update tags on the website with a few clicks. The Tag Manager tool itself (which implements the tags) is a domain without cookies and does not collect personally identifiable information. The tool triggers other tags that may collect data. For more information about the Google Tag Manager privacy statement, click here.
We have signed a processor agreement with Google. The data we collect in Google Analytics is anonymized and encrypted. The so-called 'sharing of data' with Google is off. We do not use the Analytics cookies in combination with other Google services.
We use Adwords Remarketing to offer advertisements on third party websites (including Google) to previous visitors of our website. These ads are visible on one of the connected Google Display Network websites. The collected data on the website complies with our privacy statement and Google's privacy statement.
Cookies, or similar techniques, that we use
The permission you have given to Neolac for the placement and reading of cookies can be withdrawn at any time. You do this by setting your browser so that it does not accept cookies and / or by removing cookies that have already been placed in your browser. You have to take into account that the removal of cookies may result in certain parts of the Websites and / or Applications not working or working properly. Do you still want to delete the cookies? Here you can read how you can delete it.
View, modify or delete data
You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to data processing or to object to the processing of your personal data by Kabrita and you have the right to data portability.
This means that you can submit a request to us to send the personal information we hold to you or another organization mentioned by you in a computer file. You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data via our contact form.To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Social Security Number black in this copy. This is to protect your privacy. We respond to your request as soon as possible and within four weeks at the latest. Kabrita also wants to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.
How we protect personal data
Neolac takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your details are not properly secured or there are indications of abuse, please contact us at firstname.lastname@example.org
Do you have questions for Neolac?
If you have any questions about which Neolac handles your personal data, please feel free to contact our customer service.